Privacy Policy - Furr Pet Veterinary

FurrPet Veterinary Clinic

219 Zaragoza St, Tondo, Manila, 1012 Metro Manila, Philippines

Our Commitment to Your Privacy

At FurrPet Veterinary Clinic, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit our clinic, use our website, or contact us through any channel.

By availing of our services, you agree to the terms outlined in this policy.

Information We Collect

Personal Information You Provide

We may collect the following information when you register as a client, book an appointment, or visit our clinic:

Full name
Complete home address
Contact number (mobile and/or landline)
Email address
Valid government ID (when required for specific transactions)

Pet Information

Pet name
Species and breed
Age or date of birth
Sex and reproductive status
Medical history and records
Vaccination and laboratory results
Photographs (with your consent)

Information Collected Automatically

When you visit our website or social media pages, we may automatically collect:

IP address
Browser type and version
Pages visited and time spent on the site
Referring website or search engine
Device type and operating system

How We Use Your Information

We use the information we collect for the following purposes:

To create and maintain your pet’s medical records.
To schedule, confirm, and remind you about appointments.
To communicate laboratory results, treatment plans, and follow-up care instructions.
To process payments and issue official receipts.
To respond to inquiries, feedback, and emergency calls.
To send clinic updates, promotions, and health reminders (only with your consent).
To comply with legal and regulatory requirements from government agencies.
To improve our services, website, and overall client experience.

How We Store and Protect Your Information

All physical records are stored in secure, locked filing cabinets within our clinic premises.
Digital records are stored in an encrypted, password-protected clinic management system.
Access to client and patient information is restricted to authorized FurrPet staff only.
We conduct regular data security reviews to prevent unauthorized access, alteration, or disclosure.
We retain your records only for as long as necessary to fulfill the purposes stated in this policy or as required by Philippine law.

Information Sharing and Disclosure

We Do Not Sell Your Information

FurrPet Veterinary Clinic does not sell, rent, or trade your personal information to third parties for marketing purposes.

When We May Share Your Information

We may share your information only in the following circumstances:

Situation	Details
With Your Consent	When you explicitly authorize us to share records with another veterinarian, pet care facility, or insurance provider.
Referrals	When referring your pet to a specialist or emergency center for advanced care.
Legal Compliance	When required by Philippine law, court order, or government regulation.
Service Providers	With trusted third-party providers who assist in our operations (e.g., laboratory partners), bound by strict confidentiality agreements.

Your Rights Under Philippine Data Privacy Law

In accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights:

Right to be Informed — You have the right to know how your personal data is being processed.
Right to Access — You may request access to your personal data and pet records at any time.
Right to Rectification — You may request corrections to any inaccurate or incomplete information.
Right to Erasure — You may request the deletion of your personal data under certain conditions.
Right to Object — You may object to the processing of your personal data for specific purposes.
Right to Data Portability — You may request a copy of your data in a structured, commonly used format.
Right to File a Complaint — You may file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below.

Website and Social Media

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience. These tools help us understand how visitors interact with our site so we can serve you better. You may disable cookies in your browser settings at any time.

Third-Party Links

Our website and social media pages may contain links to external sites not operated by FurrPet Veterinary Clinic. We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before sharing any personal information.

Social Media Interactions

When you message us, comment on our posts, or leave reviews on platforms like Facebook, Instagram, or TikTok, please be aware that these interactions are governed by the respective platform’s privacy policies as well as our own.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent. If you believe a minor has provided us with personal data, please contact us immediately so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in Philippine data privacy regulations. Any updates will be posted on our website and at our clinic reception. We encourage you to review this policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you may reach us through:

Channel	Details
Address	219 Zaragoza St, Tondo, Manila, 1012 Metro Manila, Philippines
Mobile / Viber	+63 922 841 6115
Email	care@furrpetclinic.ph
Facebook	/furrpetclinic
Instagram	@furrpetclinic

Data Protection Officer

For formal data privacy concerns, you may contact our designated Data Protection Officer:

Name: Dr. Ana Santos
Email: dpo@furrpetclinic.ph
Phone: +63 922 841 6115

Consent Statement

By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

Last Updated: May 2026